Tech has changed the delivery of services—from a straightforward one-to-one relationship, to a more complex non-linear service/product/customer triangle. From healthcare to hospitality, to more internal services like HR, many services that were once entirely human-driven are now heavily supported—or even mediated—by technology. While this shift streamlines operations and improves efficiency, it also introduces a new …
Category archives: Operations
My take on Product Operations: the key to the most efficient flow from inputs to outcomes
Product Operations has become a hot topic in the Product world lately—and for good reason. Product Management is often seen as the heartbeat of innovation—the intersection of vision, strategy, and execution, but beneath the surface of every great product launch lies something more methodical, almost mechanical: the process of taking raw inputs and transforming them …