“You’re the voice of the customer.” If you’re a Product Manager, you’ve heard this line a hundred times. It’s on the first page of the handbook, scrawled on whiteboards in team meetings, and a favorite refrain of seasoned executives. It sounds noble, doesn’t it? Championing the user’s needs, making sure the product solves real problems, …
Continue reading “A Product Manager and the person not in the room”
It’s been seven years since I first wrote about the SCRAP formula—nothing groundbreaking or revolutionary, just a simple framework that’s stood the test of time. And yet, that little post continues to be one of the most visited pieces on this site. It even found its way into some business communication courses, and I’ve had …
Continue reading “Elevate your remote communication game with the SCRAP formula”
Tech has changed the delivery of services—from a straightforward one-to-one relationship, to a more complex non-linear service/product/customer triangle. From healthcare to hospitality, to more internal services like HR, many services that were once entirely human-driven are now heavily supported—or even mediated—by technology. While this shift streamlines operations and improves efficiency, it also introduces a new …
There’s a familiar experience many of us share, one that transcends who we are and what we do: opening a digital product and feeling overwhelmed by the sheer number of options, settings, and features that seem to be added without rhyme or reason. What once was simple and intuitive now feels like navigating a maze. …
In recent years, Italians have unwittingly embraced a curious linguistic phenomenon: the adoption of “fake English” words. These are words that sound like English but either don’t exist in the English-speaking world or take on a meaning in Italian that’s quite different from their English counterpart. A recent Financial Times article explored this quirky trend, …
Continue reading “The Italians and the “Smart Working” trap”
There is a curious alchemy to the final hour of the workweek. Some might think it’s simply the countdown to freedom, the slow unraveling of tasks and to-dos as one inches toward the weekend. But for those of us who take the week’s end as seriously as the work itself, Friday afternoons offer something far …
Continue reading “The art of the Friday afternoon: a ritual of closure”
Product Operations has become a hot topic in the Product world lately—and for good reason. Product Management is often seen as the heartbeat of innovation—the intersection of vision, strategy, and execution, but beneath the surface of every great product launch lies something more methodical, almost mechanical: the process of taking raw inputs and transforming them …
In the deep hours of the night, when notifications have finally stopped, deadlines are met (or at least delayed), and the house is quiet, some working professionals find themselves switching gears from their day job to their other full-time occupation: the business school. For those of us chasing an MBA while working full-time, the experience …
Continue reading “Lessons learned: one year into pursuing an MBA while balancing full-time work”
Navigating the world of B2B SaaS isn’t for the faint of heart. The stakes are sky-high, the competition ruthless, and the pace of change relentless. It’s a battlefield where only the sharpest strategies survive, and where every decision can make or break your product’s success. That’s where Porter’s Five Forces comes in: this strategic framework …
Continue reading “Master B2B SaaS Product Strategy with Porter’s Five Forces”
Today is a bank holiday here in the UK, a welcome break from the usual grind. For most, it’s a chance to relax, catch up on life, or simply do nothing at all. For me, it’s an opportunity to do something I don’t often get the time for: writing on my website. Between balancing a …
