You see a problem. Your brain sparks up. You start sketching solutions before you even finish understanding what’s wrong. It’s human nature—especially for those whose entire job seems to revolve around fixing, optimising and reinventing. But some problems? Perhaps they don’t need solving. Counterintuitive? Maybe. But think about it: how often have you spent weeks …
Tag archives: process
How to do your job vs how to work
We talk a lot about skills at work. You hear about hard skills—the technical know-how, the certifications, the ability to crunch numbers, code software, repair machinery. Then, there are soft skills—communication, adaptability, emotional intelligence. You can probably guess which set gets more attention in job descriptions. But here’s the thing: neither really tells the full …
A key to unlocking better strategic alignment
Ever feel like you’ve said something a hundred times, but no one seems to hear it? As teams juggle deadlines, competing priorities, and endless channels of communication, this scenario is all too common. You send an email. You hold a meeting. Maybe there’s even a deck involved. Yet somehow, your message doesn’t quite stick. It’s …
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Elevate your remote communication game with the SCRAP formula
It’s been seven years since I first wrote about the SCRAP formula—nothing groundbreaking or revolutionary, just a simple framework that’s stood the test of time. And yet, that little post continues to be one of the most visited pieces on this site. It even found its way into some business communication courses, and I’ve had …
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The service-product-customer triangle
Tech has changed the delivery of services—from a straightforward one-to-one relationship, to a more complex non-linear service/product/customer triangle. From healthcare to hospitality, to more internal services like HR, many services that were once entirely human-driven are now heavily supported—or even mediated—by technology. While this shift streamlines operations and improves efficiency, it also introduces a new …
The art of the Friday afternoon: a ritual of closure
There is a curious alchemy to the final hour of the workweek. Some might think it’s simply the countdown to freedom, the slow unraveling of tasks and to-dos as one inches toward the weekend. But for those of us who take the week’s end as seriously as the work itself, Friday afternoons offer something far …
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My take on Product Operations: the key to the most efficient flow from inputs to outcomes
Product Operations has become a hot topic in the Product world lately—and for good reason. Product Management is often seen as the heartbeat of innovation—the intersection of vision, strategy, and execution, but beneath the surface of every great product launch lies something more methodical, almost mechanical: the process of taking raw inputs and transforming them …
How I manage my email
Evergreen topic when it comes to work, communication, and productivity. My setup is pretty standard, and perhaps won’t apply to many people, but I thought it could be still a good one to share. I use an email client As I manage eight email addresses I really can’t jump from Gmail to Gmail, and importing …
Send better emails with SCRAP
Over the last few months I’ve been talking about writing quite often. One of the main takeaways I normally convey is this: you should (almost) never start from a blank page. Always, always have a clear structure first. Templates usually help, and I have several of those for all the kinds of write-ups I regularly …